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Intermediate Objectives Map – A Great Planning and Execution Tool

Many people who have gone through a TOC Jonah training session have come away overwhelmed and sometimes feeling like they are unable to apply what they’ve learned.  Let’s face it, the TOC Thinking...

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NOVACES will be making a Special Breakfast Presentation at the 24th IHI

NOVACES will be making a Special Breakfast Presentation at the 24th IHI – Annual National Forum on Quality Improvement in Health Care SIB1: “Force Multiplier: Using Constraints Management to Take...

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Emergency Department “Door to Doc” Time

Beginning January 7th I will be leading a team of hospital employees working on a problem in the Emergency Department (ED) of their hospital.  There is a metric that is tracked which measures the...

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On track for 32 Level III NCQA Patient-Centered Medical Home Accreditations

The hard work of our team and an amazing client on the west coast is paying off. They have successfully accredited 22 of a total planned 32 facilities for Level III NCQA Patient-Centered Medical Home....

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Deborah Smith of NOVACES Selected for Most Powerful and Influential Women...

The Fourth Annual Louisiana Women’s Conference was held at Dillard University in New Orleans. The conference is an annual event that aims to advance and empower women. Each year the conference holds an...

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All 32 facilities accredited for Level III NCQA Patient-Centered Medical Home

I have great news to report since our last post about the Patient-Centered Medical Home initiative with our client on the west coast. There were 10 facilities that still being evaluated as of that...

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Defining the Role of a Project Champion

What is my role as the Lean Six Sigma Project Champion? The Champion for your organization will be utilizing key resources to fulfill the project requirements and will need to ensure that each project...

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Higher Parts Availability With Less Inventory: A Case Study at Turkish...

Recently Dynamic Replenishment principles were successfully applied to Turkish Airlines Technic’s aircraft parts inventory system. The inventory, in this case, supported its maintenance and repair...

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NOVACES Announces Economic Development Administration Contract Award for...

NOVACES announced today that it has been awarded a contract for Disaster Recovery services to the U.S. Department of Commerce’s Economic Development Administration (EDA) under a Blanket Purchase...

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Healthcare Performance Improvement: Yesterday, Today, and Tomorrow (Part 1)

Yesterday How does an integrated approach to performance improvement in healthcare differ from historical quality improvement? First let’s do a quick look back at quality improvement. Within healthcare...

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NOVACES Awarded Contract with VA Supply Chain Management School

NOVACES Awarded Contract with Department of Veterans Affairs Acquisition Academy to Provide Training for the Supply Chain Management School The Veterans Affairs Acquisition Academy (VAAA) will receive...

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Healthcare Performance Improvement: Yesterday, Today, and Tomorrow (Part 2)

Today Many put the start of the quality revolution with the NBC Television’s show “NBC White Paper.” On June 24, 1980 Lloyd Dobbins introduced W. Edwards Deming to America in an episode entitled: If...

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A Gift of a Good Book and an Epiphany

I want to share a story about a very powerful and influential gift that was given to me… a copy of ‘The Goal’ by Eli Goldratt. As I read ‘The Goal’ I began to visualize how I could apply the many...

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Update #2 on Emergency Department “Door to Doc” Time

The Emergency Department improvement team began developing their current state process map and found out very early on that imagining their process and getting it down on paper was not an easy task....

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Throughput Accounting at Pittsburgh International

The other day I was having a conversation at the Pittsburgh airport with a man that was carrying a copy of my book Epiphanized. He had so many questions for me and I was worried that I would miss my...

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Why Efficiency Metrics Mislead Us

In the next few postings I want to talk about some of the basics of Continuous Improvement (CI). Not the tools of CI, but rather more of a strategic viewpoint. In other words, some of the principles...

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CEO Bahadir Inozu to speak at International Public Sector Effectiveness...

CEO Bahadir Inozu will be a featured speaker at this year’s International Public Sector Effectiveness Conference. It will be held on October 24-25 in Vilnius, Lithuania. Links to the topic and related...

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NOVACES Enters Agreement to Become Exclusive North American Reseller of...

Being Co., Ltd. expands its global sales initiative of BeingManagement3 (BM3), a best-selling project management software in Japan, by forming this alliance with NOVACES for the North America...

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Using Current Reality Tree to Reduce Billing Errors for a Healthcare Client

In my last posting I told you I would take a look at some other performance metrics and see how they impact our improvement efforts. I’m going to delay that posting because I want to share an...

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It’s like having a GPS navigation system for project portfolios

Someone recently asked if I could provide an easy way to explain why the buffer management approach used by BeingManagement software is an improvement over the way task assignments and other execution...

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